Shipping policy
SHIPPING POLICY
UK delivery
Standard delivery: FREE on all UK orders.
Express delivery: £4.99.
Processing and delivery times
Orders are normally dispatched within 1 working days.
Standard delivery: estimated 3-5 working days after dispatch.
Express delivery: estimated 1-2 working days after dispatch.
Working days are Monday to Friday, excluding bank holidays. Any postcode restrictions or exceptions will be displayed before checkout.
Delivery information
Please check your delivery address carefully before completing your order. If you notice an error, email hello@heliorelondon.co.uk as soon as possible.
If your order is delayed, missing or arrives damaged, contact us with your order number so we can investigate and help resolve the issue.
Delivery outside the UK
The free standard delivery and £4.99 express rates apply to UK orders only. Any other available destinations and applicable charges are displayed at checkout.
Returns
We provide prepaid UK return postage. Please see our Return and Refund Policy for the cancellation window and return instructions.
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