Terms of service

TERMS OF SERVICE

Last updated: 25-10-2026

About us

Helioré London is operated by Heliore London Limited, trading as Helioré London.

These terms apply to purchases through heliorelondon.co.uk.

Products

We aim to describe and photograph our products accurately. Colours may appear differently depending on your screen. Please review the product description, dimensions, materials and care information before ordering.

Prices and payment

Prices are displayed in pounds sterling. Applicable taxes and delivery charges are shown before you complete your purchase. Available payment methods are displayed at checkout.

Orders

After placing an order, you will receive an acknowledgement email. Your order is accepted when we send your dispatch confirmation.

If an item is unavailable or we identify an error affecting your order, we will contact you. If we cannot fulfill your order, we will refund any payment taken for the affected items.

Delivery

Our Shipping Policy explains delivery charges and estimated delivery times. If your order is delayed, missing or damaged, contact hello@heliorelondon.co.uk so we can investigate.

Returns and cancellation

Please see our Return and Refund Policy for cancellation rights, prepaid UK return postage and refund arrangements.

Promotional offers

Any eligibility requirements, expiry dates and restrictions will be stated with the offer. Discounts cannot be combined unless expressly stated. Promotional offers do not affect your statutory rights.

Faulty or incorrect goods

Your goods must be of satisfactory quality, fit for purpose and as described. If something is wrong, contact us so we can arrange an appropriate remedy.

Liability and your rights

Nothing in these terms excludes or limits liability where doing so would be unlawful, or affects your statutory consumer rights.

Privacy

Our Privacy Policy explains how personal information is collected and used.

Contact and complaints

For questions or complaints, email hello@heliorelondon.co.uk. We aim to respond within two business days.

Changes

We may update these terms. The version in effect when you place your order applies to that purchase.